Author Archives: Mateo Zaffaroni

How conversational AI is redefining the customer experience

Sometimes a voice is enough to create closeness. You don’t need a face, a gesture, or a physical presence. In the film Her, that paradox becomes intimate: Theodore doesn’t fall in love with a face but with a vibration in the air, a voice that accompanies, asks, and listens. What once felt like cinematic fantasy […]

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